We have compiled a brief list of the most frequently asked questions.  If you do not find an answer to your question here, click on this link to view a more comprehensive list or contact us on 010 590 0660 or info@wifidirect.co.za.

What is wireless Internet?
Fixed wireless broadband is used to deliver high-speed Internet services in the same manner as traditional broadband cable services.

Do I need a fixed telephone line to use wireless Internet services?
No, wireless broadband does not require telephone lines or terrestrial cables, meaning that it is quick to deploy and that there are no monthly line rental fees.

Can inclement weather affect my service?
Very heavy precipitation may impact your quality of service and it is important to note that even though it may not be raining heavily at your location, there could be heavy rain at or near the signal distribution tower location.

How long would it take to setup my service?
Services are typically installed within two business days of a signed order being placed with us.

What is LOS and why is a survey required?
LOS stands for Line of Sight between two points, specifically the straight path between a transmitting antenna (signal tower) and a receiving antenna (your location) when unobstructed by the horizon, trees or buildings.  The survey is necessary to determine whether there is a clear visible path from your location to the nearest signal distribution tower in order to confirm that we can provide you with an efficient and reliable Internet service.

Will I always get my maximum line speed all the time?
We strive to provide the best Internet experience at all times.  However, factors such as high demand on the local Point of Presence or our overall network, inclement weather, radio interference, type of package selected by subscriber amongst others may influence performance from time to time.

Call us on 010 590 0660